Terms and Conditions


Terms and Conditions

Privacy

At certain points in the Wholedaybuy website navigation, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent. Your email address will only be used to send you the Wholedaybuy newsletter and/or to alert you to any information that you have specifically requested you be notified about.

Disclaimer

All of the content contained on the Wholedaybuy is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. Wholedaybuy, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.

Copyright Any and all of the content presented on the Wholedaybuy website is, unless explicitly stated otherwise, subject to a copyright held by Wholedaybuy. It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written document. 

POLICIES

Terms and Conditions of use:

We (WDB/WDB Limited/ "the company") reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/ or reselling any product as part of any business  (including any online business) unless agreed in writing by WDB limited.

 

Website Content:

While we do our best, we cannot guarantee that the colors shown on the website exactly reproduce the colors of our products. This may depend on the color reproduction on your computer or mobile device.

Information on this website is subject to change without notice. All trademarks appearing on this websites are the property of their respective owners. The use of any of WDB's trademarks is strictly prohibited unless we provide prior written consent.

 

The inclusion of any hyperlinks to third party websites does not imply WDB's endorsement or approval of such third parties, their websites or their business or other activities.

 

Delivery Charges:

The delivery charges does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

 

Problems with your order:

We want you have the best online shopping experience, so if you have any problems with your order, place contact our customer service team. if you bought an item that has a fault, either major or minor, you have different rights depending on different things. In all cases you should act quickly. Remember, we may charge you for the repair if you have been responsible for the damage to the product.

 

What is Major and Minor Faulty:

Problems and faults with items you buy can be major and minor and there are different issues for particular products. A major fault is on where the items does not work as it is supposed to. For example: a new washing machine that fills up with water but doesn’t spin or empty, or a new toaster that doesn’t heat up; would consider as major faults in these items. Generally speaking, if there is a fault with the appearance or finish of an item, or if the item has been scratched, this is a minor fault, since the item will still work and do what it's supposed to do.

 

Return and Exchange Policy:

  1. Only under certain terms and conditions.

  2. Recipient has the right to return/exchange if the product is considered faulty. Damage under certain condition will not be accept.

  3. No return options for "final sale/special-sale/time limit offer/back-order/custom order" items; not limited to “Free gifts or Promotional items” with retail value. Exchange may offer under certain circumstances.

  4. No return/exchange received after 7 days of the original order shipment date.

  5. If the item is unavailable, refund/store credit may apply.

  6. If an item is faulty, wrongly described, or major different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

  7. Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned

  8. If a refund is being offered, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method (Credit card); once we have received the returned item back and confirmed that it meets conditions. You are responsible for any cost associated with the returning the item to us including any currency conversion and or local or international taxes. Refunds will be sent to the card-issuing bank within seven (7) business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

PayPal Return Policy:

Return for online orders made through PayPal differ from our regular policies. Online purchases paid via PayPal® account can only obtain the return credit back to your PayPal account.

 

Pricing & Pricing Errors:

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

WDB Limited reserves the right of amend any pricing errors displayed due to human error, computer malfunction or other reason. The company "WDB" will notify you of any error in pricing and you may elect to not purchase any goods where the price has been corrected.

 

Processing your order:

Express Delivery/ Shipping

If you place an express order before 10:30am UTC/GMT (Monday to Friday), your order will be dispatched from our warehouse the same day (if item is in stock). If your order is placed after 10:30am or on a Saturday or Sunday, it will be processed and dispatched the next working business day.

 

Standard Delivery/Shipping

All orders with the standard shipping option will be processed and dispatched from our warehouse within 2 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.  

Please note standard and express delivery times are additional to these time frames, and vary from region to region.

 

Delivery Conditions:

Next Business day delivery to roadside addresses and offshore island within these zones is not guaranteed. For any updates to expected delivery times, please refer to the carrier or our customer service team.

 

You will also need to sign for your order/package  when it arrives. If you are not available to sign for your order/package, please leave a note with instructions for pick up from a designated post office. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by a person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect address being provided to us.

 

Please note that international orders can not be delivered to Post Office boxes (PO boxes)

 

Invoice:

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.


 

Privacy Policy:

 

Which WDB entities does this policy cover?

This privacy policy applies to WDB limited and all of its related entities in Hong Kong (referred to in this document as "we", "us" or "our"). Protecting your privacy and the confidentiality of your personal information is very important to us. This privacy policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or making a complaint if you have concerns.

 

We comply with the Office of the Privacy Commissioner for Personal Data, Hong Kong ("PCPD") which regulate how we collect, use, disclose, store and protect your personal information.


 

What is personal information:

Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational financial, and employment information.

 

What personal information do we collect?

We may collect personal information including your name, gender, date of birth, address, telephone number and email. We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud- if anything suspicious occurs, please contact our team.

 

Why do we collect your personal information?

We may collect your personal information when required by law but generally we collect information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experiences with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

 

When and how do we collection your personal information?

We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to use of your information by ticking a box) or implied by an action you take or do not take (I.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us, or when you visit one of our stores.

 

We may also collect information about how you use our website(s) or applications to help us better serve you. For example, we may do this when you click on a link from our website(s) or visit a website which displays our advertisements. This information is derived from cookies that identify the computer you used to access our website(s) or applications, and the cookies collect your server address; your top level domain name (for example .com,. .com.hk, etc); the time and date of your visit to the website; the pages and documents you have accessed or viewed and the type of browser you are using. When we use cookies and other tracking technologies to collect your personal and non-personally identifiable information we are collecting this information to: better understand your browsing and purchasing behavior; analyze and track website usage data; determine the popularity of certain content: deliver advertising and content targeted to your interest on our website: better understand your online activity, improve our website and your online experience; count the number of visits and for other legitimate internal business purposes ( together "re-marketing, traffic, demographics and interest reporting purposes")

 

When do we disclose your personal information?

Your personal information will not be used contrary to this Privacy Policy but we may disclose your personal information to third parties:

for the purpose it was collected - for example, to supply to you, respond to you and to operate our businesses:

  • If we sell all or part of our business(es) and the buyer also requires your personal information;

  • To enforce our legal rights or those of others;

  • To prevent actual or potential fraud or illegal activity;

  • Who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or

  • If we are required to do so by law.

 

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the PCPDs. Some of our suppliers, who provides to us, may be located overseas.

 

How can I access, Correct, Update and /or delete personal information you have collected?

You may request access to your personal information we have by contacting our team. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our team to update or delete it.  

 

How do we store and protect your personal information?

Your personal information may be stored by us is various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of such personal information. It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail or phone our supporting team. If we no longer require your personal information for the purposes stated in this privacy policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.